Returns & Exchanges
At Brooklyn Bicycle Co., we want you to love your ride. If you are not completely satisfied with your purchase, we offer a 30-day return window for all bikes and accessories in original condition.
Initiate Your Request
Visit our online return portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging; for bicycles, ensure all components are protected to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Receive Your Refund
Once our workshop inspects the returned gear, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing